Refund policy

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Return & Refund Policy – Rume Nazar

At Rume Nazar, customer satisfaction is our top priority. We carefully inspect every item before shipping. However, if you face any issue with your order, please review our return and refund policy below.

Eligibility for Returns

We accept returns only in the following cases:

  • You received a damaged, defective, or incorrect item

  • The issue is reported within 48 hours of receiving the order

To be eligible for a return:

  • The item must be unused, unwashed, and in original condition

  • Original tags, packaging, and invoice must be intact

  • Sale items, discounted products, and accessories are non-returnable

How to Request a Return

To initiate a return, please contact us within 48 hours of delivery with:

  • Order number

  • Clear pictures or video showing the issue

Our support team will review your request and guide you through the next steps.

Refund Policy

  • Once the returned item is received and inspected, we will notify you

  • Approved refunds will be processed as store credit or exchange

  • Cash refunds are not offered

  • Shipping charges are non-refundable

Exchange Policy

  • Exchanges are subject to stock availability

  • If the desired item is out of stock, store credit will be issued instead

Shipping Costs

  • Return shipping costs are the customer’s responsibility, unless the item was damaged or incorrect

  • Rume Nazar will cover return shipping only in case of our error

Important Notes

  • Items returned without prior approval will not be accepted

  • Slight color variations due to lighting or screen resolution are not considered defects

  • Custom-stitched or altered items are non-returnable

Contact Us

For return or refund queries, please contact our customer support with your order details.